1. Overview
This Privacy Policy describes how Fraser Coast Mental Health and Wellbeing (the “Website”, “we”, “us”) collects, holds, uses, and discloses your personal information. This Website serves as a directory for mental health services and a platform for community members to share their personal wellbeing journeys.
2. Information We Collect
We collect information that is necessary to provide our directory services and facilitate the sharing of stories.
-
For Business Owners (Directory Listings): We collect business names, contact details, addresses, service descriptions, and website links.
-
For Story Submitters: When you submit a “Wellbeing Journey” or story, we collect the content of your story, your name (or pseudonym), and your email address.
-
Sensitive Information: Personal stories often contain information about your mental health or medical history. By submitting your story, you provide explicit consent for us to collect and, where requested, publish this information.
-
Website Visitors: We may collect technical data such as IP addresses, browser types, and usage patterns through cookies to improve our website.
3. How We Use Your Information
We use the information collected for the following purposes:
-
Directory Services: To list and promote mental health and wellbeing businesses in the Fraser Coast region.
-
Story Sharing: To publish stories that inspire and support others in the community (subject to your chosen privacy settings).
-
Communication: To contact you regarding your listing, your story submission, or to respond to inquiries.
-
Moderation: To ensure all submitted content aligns with our community guidelines and safety standards.
4. Disclosure and Publication
-
Public Display: Business directory details and “Published” stories are accessible to the general public.
-
Anonymity: We respect your choice to remain anonymous. If you submit a story, you may choose to use a pseudonym or request that no identifying details be published.
-
Third-Party Links: Our directory contains links to external websites. We are not responsible for the privacy practices of those third-party businesses.
-
Legal Requirements: We will only disclose your personal information if required by law or if we believe disclosure is necessary to prevent a serious threat to life, health, or safety.
5. Security and Storage
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes secure hosting and encrypted data transmission where possible. Please note that while we strive to protect your data, no internet transmission is 100% secure.
6. Your Rights and Choices
-
Access and Correction: You may request access to the information we hold about you or ask us to correct inaccuracies.
-
Withdrawal of Consent: If you have published a story and wish to have it removed from the website, please contact us at [email protected]. We will remove the content within 10 business days.
-
Cookies: You can manage or disable cookies through your browser settings.
7. Mandatory Reporting & Safety
While this website is a directory and not a clinical service, we care about your safety. If a submitted story indicates that an individual is at immediate risk of self-harm or harming others, we may be required to contact relevant emergency services or authorities in accordance with Australian safety protocols.
8. Complaints
If you have a concern about how we have handled your privacy, please contact us at: Email: [email protected]
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
